FAQs
We are dedicated to bringing you the best Korean candies handcrafted with care and passion. Indulge your senses and experience the unique delight of Kandy Seoul today. Shop now and discover your new favorite sweet treat!
We've gathered some of the most common questions about our delectable Korean crystal candies to help you learn more about our unique treats and enhance your shopping experience. If you can't find what you're looking for here, please don't hesitate to contact us directly.
What exactly is Korean crystal candy (Hobakdang/Kohakutou)?
Korean crystal candy, known as Hobakdang or Kohakutou, is a traditional sweet treat made primarily from agar-agar (sea moss), sugar, and natural flavorings. What makes it truly special is its unique texture: a delicate, crunchy outer shell that gives way to a soft, jelly-like interior. Our homemade Korean candy is inspired by ancient traditions and offers a delightful sensory experience with every bite.
Are your candies suitable for specific dietary needs?
Yes! We are proud to offer Korean crystal candies that are entirely vegan, gluten-free, and crafted in a nut-free environment. We prioritize using high-quality, plant-based ingredients to ensure that our delicious treats can be enjoyed by a wide range of people, including those with common dietary restrictions or allergies. We believe everyone should have the chance to buy Korean candy online that suits their needs.
Do you offer custom orders or wholesale options?
At this time, we primarily focus on our unique collections available through our online shop. While we don't offer custom flavors or shapes for individual orders, we are always exploring new and exciting designs inspired by traditional Maedeup artistry. For inquiries about potential bulk orders or partnerships, please reach out to us directly via email.
When will I receive my order?
Though we may be able to complete an order faster, depending on the number of orders being placed, processing times are 14 to 21 business days (not including holidays and weekends. Shipping can take an additional 1-8 days depending on your shipping speed preferences and location. International shipping can take 2-6 weeks.
Why does processing take long?
Kandy Seoul makes each batch of our candies by hand and that takes time. And since they don't have artificial preservatives, we make our batches to order so they arrive fresh to your doorstep. Quality takes a little time and we're still a small operation. As we grow we will be able to hire more people and move faster, so thank you for your support!
How long is the shelf life?
It depends on the product. Our crystal candies will last up to 6 weeks at the time of delivery if stored properly in a cool and dry location. They do not necessarily spoil but will harden over time. For the best taste, it is recommended to be consumed within 6 weeks of delivery. Refrigeration is not needed or recommended. Our dalgona candies have a long shelf life but are recommended to be consumed within one to two weeks of delivery as the quality of the candy will deteriorate later.
How should I store my Kandy Seoul candies for optimal freshness?
To preserve the unique texture and vibrant flavors of our Korean crystal candies, store them in a cool, dry place away from direct sunlight and humidity. An airtight container is ideal to prevent them from becoming too hard or absorbing moisture from the air. Refrigeration is not necessary and may alter their delightful texture. Proper storage ensures you enjoy the best Korean candies experience.
Can I return my order for a refund?
No. Since this is a food item, we cannot exchange or refund our products. Any of your orders damaged during shipping should be handled with the shipping carrier that you have selected. Once we send your items out, we are not held responsible for damaged or lost items. Packages that are returned to us for incorrect addresses will incur additional fees.
Where can I track my order?
We will provide tracking information for the order to the email address provided at the time of ordering. If there are any questions or concerns, please contact us at support@kandyseoul.com. We will not be answering any tracking-related questions on our social media platforms.
What makes Kandy Seoul candies different from other sweets?
Our commitment to traditional craftsmanship, natural ingredients, and unique textures sets us apart. Each piece is a labor of love, sun-dried for days to achieve that perfect crunch and soft interior. Inspired by the intricate beauty of Maedeup, our candies are not just a snack but an art form. When you buy Korean candy online from us, you're getting a truly authentic and artisanal product.
We are dedicated to bringing you the best Korean candies handcrafted with care and passion. Indulge your senses and experience the unique delight of Kandy Seoul today. Shop now and discover your new favorite sweet treat!